Effective Date: February 28, 2026

This Service Guarantee, Refund and Support Policy governs the use of services provided through WorldIQ.org.

World IQ Organization ("WorldIQ.org") is a global educational and intellectual assessment initiative owned, operated, and managed by World IQ Organization LLC

By purchasing, accessing, or using any service provided by WorldIQ.org, users acknowledge and agree to the terms set forth in this policy.

I. OUR COMMITMENT TO USERS

WorldIQ.org is committed to providing reliable, accessible, and high-quality intelligence assessment services to users worldwide.

We strive to:

• Deliver IQ assessments as described on our platform;
• Provide accurate score calculations based on our assessment methodologies;
• Maintain stable platform performance;
• Protect user information and privacy;
• Offer reasonable technical support and customer service;
• Continuously improve our assessment systems, technologies, and user experience.

While we endeavor to maintain uninterrupted service availability, temporary interruptions may occasionally occur due to maintenance, technical upgrades, security measures, or circumstances beyond our reasonable control.

II. SERVICE AVAILABILITY GUARANTEE

WorldIQ.org makes reasonable efforts to ensure that users can access services at any time.

However, temporary interruptions may occur because of:

• Scheduled maintenance;
• Software updates;
• Infrastructure upgrades;
• Cybersecurity protection measures;
• Third-party service outages;
• Internet connectivity issues;
• Cloud service disruptions;
• Unexpected technical failures.

When service interruptions occur, WorldIQ.org will make commercially reasonable efforts to restore services as quickly as possible.

III. ASSESSMENT INTERRUPTION PROTECTION

If a user is unable to complete an IQ assessment due to a verified technical issue caused by WorldIQ.org systems, the user may be eligible for remediation measures.

Such measures may include:

• Reinstatement of the unused assessment attempt;
• Restoration of interrupted assessment sessions;
• Reissuance of purchased test credits;
• Extension of access periods;
• Alternative access to equivalent services;
• Other reasonable corrective actions determined by WorldIQ.org.

To request assistance, users should contact support within thirty (30) days of the incident.

WorldIQ.org may investigate logs and technical records to verify the reported issue before granting remediation.

IV. REFUND POLICY

Because WorldIQ.org provides digital services and assessment products that may be consumed immediately after purchase, refunds are generally limited.

Refund requests may be considered in circumstances such as:

Eligible Cases

• Duplicate payments;
• Unauthorized transactions;
• Technical failures preventing access to purchased services;
• Incorrect billing caused by platform errors;
• Failure to deliver purchased services.

Non-Refundable Cases

Refunds are generally not available when:

• The assessment has been completed;
• Results have already been delivered;
• The user changes their mind after purchase;
• The user misunderstands the nature of the service;
• The user fails to meet system requirements;
• The issue results from the user's device, internet connection, or browser configuration.

Each refund request will be reviewed individually and evaluated based on applicable laws, payment provider requirements, and platform records.

V. FORCE MAJEURE

WorldIQ.org shall not be liable for any delay, interruption, failure, or inability to perform its obligations when such events arise from circumstances beyond reasonable control.

Force majeure events may include:

• Earthquakes;
• Floods;
• Storms;
• Fires;
• Epidemics or pandemics;
• Armed conflict;
• Terrorism;
• Civil unrest;
• Government restrictions;
• Regulatory actions;
• Internet infrastructure failures;
• Cloud service disruptions;
• Telecommunications failures;
• Cyberattacks;
• Power outages;
• Other unforeseeable events.

During such events, WorldIQ.org will make reasonable efforts to:

• Minimize disruption;
• Restore affected services;
• Protect user data;
• Provide status updates when feasible.

VI. USER RESPONSIBILITIES

Users are responsible for providing accurate and complete information when using WorldIQ.org.

Users agree to:

Maintain Accurate Information

Provide truthful and current information, including:

• Full name;
• Email address;
• Country or region;
• Any information necessary to deliver services.

Protect Account Security

Users must:

• Keep passwords confidential;
• Protect authentication credentials;
• Avoid sharing accounts with others;
• Immediately report unauthorized account access.

Use Services Lawfully

Users may not:

• Attempt unauthorized access;
• Manipulate assessment results;
• Use automated tools to abuse services;
• Distribute malware;
• Conduct fraudulent activities;
• Interfere with platform operations;
• Violate applicable laws.

Violation of these requirements may result in suspension or termination of access.

VII. CUSTOMER SUPPORT

WorldIQ.org provides customer support for:

• Account issues;
• Assessment access problems;
• Payment inquiries;
• Technical assistance;
• Service-related questions.

Support requests are typically reviewed in the order received.

Response times may vary depending on:

• Request complexity;
• Volume of inquiries;
• Availability of supporting information.

VIII. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

• WorldIQ.org provides services on an "as available" basis;
• No guarantee is made that services will always be uninterrupted or error-free;
• Assessment results are intended for educational, informational, research, and personal development purposes;
• Assessment results do not constitute medical, psychological, psychiatric, educational, employment, legal, or professional advice.

WorldIQ.org shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the use of the platform.

IX. CONTACT INFORMATION

For assistance, support requests, complaints, or service inquiries:

World IQ Organization

Website: https://worldiq.org

Support Email: support@worldiq.org

Legal Entity

WORLD IQ ORGANIZATION LLC

Legal Company Name:
World IQ Organization LLC

Company Type:
Limited Liability Company (LLC)

Office Address:
30 N Gould Street, Suite N
Sheridan, Wyoming 82801
United States

World IQ Organization is a global brand and initiative owned, operated, and managed by WORLD IQ ORGANIZATION LLC