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refund-policy

Refund Policy

Effective Date: February 28, 2026

This Refund Policy governs all purchases made through WorldIQ.org and applies to all assessments, reports, memberships, subscriptions, certificates, digital content, and related services provided by World IQ Organization, owned and operated by World IQ Organization LLC ("WorldIQ.org", "World IQ Organization", "we", "our", or "us").

By purchasing, accessing, or using any paid service offered through WorldIQ.org, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Our Services

WorldIQ.org primarily provides digital products and services, including but not limited to:

  • IQ Tests and Cognitive Assessments;
  • IQ Reports and Cognitive Analysis Reports;
  • Psychometric Assessments;
  • Talent and Educational Assessments;
  • Digital Certificates;
  • Membership Programs;
  • Subscription Services;
  • Educational and Research Content;
  • Digital Downloads and Premium Features.

Because these products and services are delivered electronically and often customized to the individual user, refund eligibility is limited once access has been granted or services have been consumed.

2. User Acknowledgement and Acceptance

Before completing any purchase, users must acknowledge and agree that:

"I understand and agree that IQ tests, IQ reports, certificates, memberships, subscriptions, and other digital products become non-refundable once the assessment has started, membership has been activated, or results, reports, certificates, or digital content have been generated, delivered, accessed, viewed, downloaded, or otherwise made available to me."

By completing a purchase, the user expressly waives any right to request a refund solely because they are dissatisfied with the results, no longer wish to use the service, or have changed their mind.

3. IQ Tests and Assessments

3.1 No Refund After Assessment Has Started

An IQ Test or Assessment shall be considered started when any of the following occurs:

  • The assessment session is activated;
  • The assessment platform is accessed;
  • Assessment questions become visible;
  • The assessment timer begins;
  • Any answer is submitted;
  • Assessment content is made available to the user.

Once an assessment has started, the purchase is deemed partially consumed and is generally non-refundable.

Refunds will not be granted because:

  • The user changes their mind;
  • The user does not finish the assessment;
  • The user is dissatisfied with their score;
  • The user expected a higher IQ score;
  • The user disagrees with the assessment outcome;
  • The user misunderstood the nature of the assessment.

3.2 No Refund After Results Have Been Generated

An assessment shall be considered fully delivered once:

  • Scores have been calculated;
  • Results have been displayed;
  • Reports have been generated;
  • Certificates have been issued;
  • Results have been stored in the user account.

Once any of the above has occurred, the service is considered fully performed and completed.

No refund shall be available after results have been generated or delivered.

4. IQ Reports, Analysis Reports and Certificates

WorldIQ.org may generate personalized digital products including:

  • IQ Reports;
  • Cognitive Analysis Reports;
  • Personality Insights;
  • Educational Recommendations;
  • Benchmarking Reports;
  • Digital Certificates;
  • Member Certificates;
  • Other customized reports.

Because these products are individually created using user-specific responses and personal data, they are considered customized digital products.

Once generated, delivered, viewed, downloaded, emailed, stored within an account, or otherwise made available to the user, these products become strictly non-refundable.

5. Memberships and Annual Subscription Plans

5.1 Membership Activation

WorldIQ.org may offer annual memberships, premium memberships, and subscription-based services.

Membership benefits may include:

  • Access to premium IQ tests;
  • Access to advanced reports;
  • Access to member-only content;
  • Member ID issuance;
  • Digital badges;
  • Historical result tracking;
  • Exclusive educational resources;
  • Priority support;
  • Other premium services.

A membership is considered activated immediately when:

  • Payment is successfully processed; or
  • Membership benefits become available to the user.

Once activated, membership fees are generally non-refundable.

5.2 Annual Subscription Fees

All annual membership and subscription fees are prepaid for the entire subscription period.

Except where required by applicable law, WorldIQ.org does not provide:

  • Full refunds;
  • Partial refunds;
  • Pro-rated refunds;
  • Credits for unused periods;
  • Refunds based on reduced usage.

This applies regardless of whether the user actively uses the membership during the subscription period.

5.3 Cancellation of Membership

Users may choose not to renew their membership at the end of the current subscription term.

However:

  • Memberships cannot be terminated early for a refund;
  • Membership fees already paid are non-refundable;
  • Users remain entitled to use membership benefits until the expiration date of the purchased membership period.

Cancellation only prevents future renewal charges and does not affect the current paid membership period.

5.4 No Early Termination Refunds

Users are not entitled to a refund because:

  • They no longer wish to continue membership;
  • They no longer use the service;
  • They forget to use the service;
  • They are dissatisfied with assessment results;
  • Their circumstances have changed;
  • They move to another country;
  • They lose access to a personal device;
  • They decide not to take further assessments.

6. Duplicate Payments

If a user is accidentally charged multiple times for the same transaction, WorldIQ.org will investigate and, where appropriate, refund the duplicate payment.

Users should report duplicate payments as soon as possible.

7. Technical Errors

WorldIQ.org may issue a replacement assessment, account credit, subscription extension, partial refund, or full refund where:

  • A verified platform malfunction prevented service delivery;
  • A technical error caused duplicate billing;
  • A payment processing error occurred;
  • The purchased service could not be accessed due to a fault attributable to WorldIQ.org.

Refund requests based on technical issues may require verification and supporting evidence.

8. Unauthorized or Fraudulent Transactions

Users who believe a payment was made without authorization should immediately contact:

WorldIQ.org reserves the right to investigate suspected fraudulent activity before processing any refund.

9. Chargebacks

Users are encouraged to contact WorldIQ.org before initiating a chargeback through their payment provider.

If a chargeback is initiated:

  • Account access may be suspended;
  • Membership benefits may be revoked;
  • Assessment results may be temporarily restricted during investigation.

WorldIQ.org reserves the right to challenge chargebacks that are determined to be invalid, abusive, or fraudulent.

10. Refund Processing

Approved refunds, where applicable, are generally processed within:

5–15 business days

depending on:

  • Banking institutions;
  • Payment providers;
  • Currency conversion procedures;
  • Country-specific processing times.

WorldIQ.org is not responsible for delays caused by third-party financial institutions or payment processors.

11. Consumer Rights

Nothing in this Refund Policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

Where local laws require refunds or provide additional consumer rights, WorldIQ.org will comply with such legal obligations.

12. Contact Information

For refund-related inquiries, please contact:

World IQ Organization
worldiq.org is Owned and Operated by World IQ Organization LLC

Support: support@worldiq.org
 

Please include:

  • Full Name;
  • Registered Email Address;
  • Transaction ID;
  • Date of Purchase;
  • Description of the Issue;
  • Supporting Documentation (if applicable).

13. Changes to This Refund Policy

WorldIQ.org reserves the right to modify this Refund Policy at any time.

Updated versions will be posted on WorldIQ.org together with the revised effective date.

Continued use of WorldIQ.org after any update constitutes acceptance of the revised Refund Policy.

14. Memberships, Annual Subscriptions and Non-Renewable Service Credits

14.1 Annual Membership and Subscription Plans

WorldIQ.org may offer annual memberships, premium memberships, subscription plans, bundled service packages, assessment credits, and other prepaid services with a fixed validity period.

All membership and subscription fees are prepaid and cover access to services during the purchased subscription period only.

Unless otherwise required by applicable law, all membership fees, subscription fees, and prepaid service fees are non-refundable once payment has been successfully processed and the membership or subscription has been activated.

14.2 No Refunds for Annual Memberships

Annual memberships and subscription plans are non-refundable under all ordinary circumstances, including but not limited to:

  • The user changes their mind;
  • The user decides not to use the service;
  • The user uses the service less frequently than expected;
  • The user forgets to use the service;
  • The user no longer requires the service;
  • The user is dissatisfied with assessment results;
  • The user relocates or changes residence;
  • The user loses access to a device or email account;
  • The user experiences personal, financial, educational, or professional changes.

Once a membership or subscription has been activated, no full refund, partial refund, prorated refund, or unused-service refund will be provided.

14.3 No Refund After Membership Activation

A membership or subscription shall be considered activated immediately when any of the following occurs:

  • Payment has been successfully completed;
  • Membership access is granted;
  • Premium features become available;
  • Assessment credits are issued;
  • Member benefits become accessible;
  • A Member ID, Member Badge, Certificate, or Member Profile is created.

Once activated, the membership shall be deemed delivered and partially or fully consumed, and shall become non-refundable.

14.4 Cancellation of Memberships

Users may choose not to renew a membership upon expiration.

However:

  • Memberships cannot be cancelled retroactively;
  • Membership fees already paid are non-refundable;
  • Users remain entitled to access membership benefits until the end of the purchased subscription period.

Cancellation only prevents future purchases and does not entitle the user to any refund for the current subscription term.

14.5 Fixed-Term Membership Period

All memberships and subscriptions are sold for a specific and fixed subscription period.

Membership benefits are available only during the active subscription period.

Upon expiration:

  • Unused services expire automatically;
  • Unused assessments expire automatically;
  • Unused assessment credits expire automatically;
  • Unused member benefits expire automatically;
  • Unused premium content access expires automatically.

Any unused benefits remaining at the end of the subscription period shall be forfeited.

14.6 No Rollover or Carry-Forward of Benefits

Unless expressly stated otherwise by WorldIQ.org in writing, unused services, assessments, reports, credits, or membership benefits:

  • Do not roll over into a future subscription period;
  • Do not accumulate across subscription periods;
  • Do not transfer to another account;
  • Do not convert into cash value;
  • Do not create entitlement to additional service periods.

Users are solely responsible for utilizing the services included in their subscription during the active subscription period.

14.7 No Automatic Extension for Unused Services

The expiration date of a membership or subscription shall not be extended because:

  • The user did not use all available services;
  • The user completed only some assessments;
  • The user did not access premium content;
  • The user did not redeem all available benefits;
  • The user did not download reports;
  • The user did not use available assessment credits.

Unused services do not create any right to:

  • Additional time;
  • Additional membership periods;
  • Service extensions;
  • Future credits;
  • Compensation;
  • Refunds.

14.8 No Refund for Unused Benefits

WorldIQ.org shall not provide refunds, credits, reimbursements, or compensation for:

  • Unused assessment attempts;
  • Unused IQ tests;
  • Unused reports;
  • Unused certificates;
  • Unused membership benefits;
  • Unused subscription services;
  • Unused premium content;
  • Unused member privileges.

This applies regardless of the reason for non-use.

14.9 User Acknowledgement

By purchasing any membership, subscription, assessment package, or prepaid service, the user expressly acknowledges and agrees that:

"I understand and agree that IQ tests, IQ reports, certificates, memberships, subscriptions, assessment credits, and other digital products and services become non-refundable once access is granted, the assessment has started, membership has been activated, or results, reports, certificates, or digital content have been generated, delivered, viewed, downloaded, or otherwise made available to me."

The user further acknowledges and agrees that:

"Unused services, assessments, reports, credits, or membership benefits expire at the end of the purchased subscription period, do not roll over to future periods, do not accumulate, do not convert to cash value, and are not eligible for refunds, extensions, or compensation."

14.10 Exceptions

WorldIQ.org may consider a refund, replacement service, account credit, or subscription extension solely in cases involving:

  • Verified duplicate payments;
  • Billing errors attributable to WorldIQ.org;
  • Technical failures preventing service delivery;
  • Circumstances where a refund is required by applicable law.

Any such remedy shall be granted at the sole discretion of WorldIQ.org and only after appropriate verification.